Terms & Conditions

Overview: 

This website, petsmart.com.pk, is operated by us. As you navigate through our site, the terms “we,” “us,” and “our” refer to petsmart.com.pk. When you use this website, which includes all the information, tools, and services it provides, you are agreeing to abide by the terms, conditions, policies, and notices detailed here. This agreement constitutes the basis of your interaction with our services.

By visiting our site or making a purchase from us, you are participating in our “Service” and are consenting to be bound by the following terms and conditions, also known as “Terms of Service” or simply “Terms.” This includes any additional terms, conditions, or policies that are mentioned within this agreement or accessible through hyperlinks. These Terms of Service apply to all users of the website, encompassing not only those who browse the site but also vendors, customers, merchants, and contributors of content.

We urge you to carefully review these Terms of Service before you proceed to access or utilize our website. By accessing any part of the site or using its services, you signify your acceptance of these terms. If you do not agree with all the conditions set forth in this agreement, you should refrain from accessing the website or utilizing its services. If these Terms of Service are deemed an offer, acceptance is explicitly restricted to these Terms of Service.

Furthermore, any new features or tools that are incorporated into the existing store will also be subject to these Terms of Service. You can always check the most up-to-date version of the Terms of Service on this page. We retain the right to modify, amend, or substitute any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to periodically review this page for any alterations. Your continued usage or access of the website following the publication of any changes signifies your acceptance of those modifications.

Online Store Terms & Conditions:

By accepting these Terms of Service, you affirm that you meet the age requirement specified as the legal age in your state or province of residence, or you have obtained the necessary consent as the age of majority in your state or province to permit any minors under your guardianship to access this website. 

You are strictly prohibited from employing our products for any unlawful or unauthorized purposes, and you must not, in the course of utilizing our services, infringe upon any laws within your jurisdiction, including but not limited to copyright laws. 

It is imperative that you refrain from transmitting any malicious code, such as worms, viruses, or any other forms of destructive software. 

Any infringement or violation of these Terms will result in the immediate termination of your access to our services.

General Conditions:

We retain the authority to decline service to anyone, irrespective of the cause or time. Please be aware that your content, excluding credit card information, may be transmitted without encryption and could involve:

(a) transmission across different networks, as well as (b) adjustments made to meet the technical prerequisites of connecting networks or devices. It’s important to note that credit card information is always securely encrypted when transferred over networks.

By using the service, you are in agreement not to replicate, duplicate, copy, vend, resell, or exploit any aspect of the service, its usage, or your access to it, including any communication facilitated through the website for service delivery, unless you have received explicit written authorization from us.

Precision, Comprehensiveness, and Punctuality of the information:

We want to make it clear that the information found on this website may not always be entirely accurate, up-to-date, or comprehensive. The content on this site serves as a general informational resource and should not be solely relied upon for making important decisions. It is advisable to consult primary sources that are more accurate, complete, and timely before making any critical choices. Any reliance on the material provided on this site is done at your own discretion and risk.

Please be aware that this website may include historical information. Historical data, by its nature, is not current and is provided solely for your reference. We retain the right to modify the content of this site at any time, although we are not obligated to update any information. It is your responsibility to keep track of any changes to our website.

Changes to the Service and Pricing:

Our product prices may be altered without prior notification. We retain the authority to adjust or terminate the Service, or any of its components, at any moment, with or without notice. We shall not be held responsible for any alterations in price, interruptions, or discontinuations of the Service, whether they affect you or a third party.

Goods or services (when applicable):

Certain products or services may be exclusively accessible through our website. These particular offerings may have limited availability and adhere to our Return Policy for any potential returns or exchanges.

We have diligently strived to represent the colors and visual aspects of our products in the store as accurately as possible. However, we cannot guarantee that your computer monitor will display colors with absolute precision.

Please note that we retain the discretion to limit the sale of our products or services to specific individuals, geographic regions, or jurisdictions on a case-by-case basis. We also have the authority to restrict the quantities of products or services available. All product descriptions and pricing are subject to change at our sole discretion, and we may discontinue any product at any time. Any product or service offers on this site are void where prohibited.

We do not provide a warranty that the quality of any products, services, information, or other materials acquired through us will meet your expectations. Additionally, we do not guarantee the correction of any errors in the service.

Precision of Billing and Account Details:

We maintain the right to decline any orders submitted to us. It is within our discretion to restrict or cancel the quantity of items purchased by an individual, household, or for a specific order. These limitations may encompass orders placed under the same customer account, utilizing the same credit card, or sharing identical billing and shipping addresses. If we decide to modify or cancel an order, we will make an effort to notify you by using the contact information provided during the order placement, which may include email addresses and billing addresses or phone numbers.

Furthermore, we retain the authority to constrain or disallow orders that, in our sole judgment, seem to be initiated by dealers, resellers, or distributors.

By engaging in transactions at our store, you agree to furnish current, comprehensive, and precise purchase and account details. You also consent to keeping your account and other pertinent information up to date, such as email addresses, credit card numbers, and expiration dates. This ensures that we can successfully process your transactions and reach out to you as necessary.

User Comments, Feedback and other submissions:

If, upon our request, you send us certain specific submissions (like contest entries), or if you send us creative ideas, suggestions, proposals, plans, or other materials without a request from us, whether through online means, email, postal mail, or any other medium (collectively referred to as “comments”), you acknowledge and agree that we have the unrestricted right to edit, copy, publish, distribute, translate, or use your comments in any medium, at any time.

We are not obligated to (1) keep your comments confidential, (2) provide compensation for your comments, or (3) respond to your comments. We reserve the right, at our discretion, to monitor, edit, or remove content that we find to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or our Terms of Service.

You also agree that your comments will not infringe upon the rights of any third party, including copyright, trademark, privacy, personality, or any other personal or proprietary rights. Furthermore, your comments should not contain libelous, unlawful, abusive, or obscene content, nor should they carry any computer viruses or malware that could disrupt the operation of the Service or any associated website. Using a false email address, pretending to be someone else, or misleading us or third parties regarding the origin of your comments is not permitted.

You bear sole responsibility for the comments you make and their accuracy. We disclaim any responsibility and assume no liability for comments posted by you or any third party.

Mistakes, inaccuracies, and exclusions:

From time to time, our website or the Service may contain information that includes typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, promotions, offers, product shipping costs, delivery times, and product availability. We retain the right to rectify any such errors, inaccuracies, or omissions, and we may modify or update information or cancel orders if any information on the Service or any affiliated website is found to be inaccurate, without prior notice, even after you have placed an order.

We do not have an obligation to constantly update, modify, or clarify the information provided in the Service or on any related website, which includes but is not limited to pricing information, unless required by applicable law. The presence of a specific update or refresh date within the Service or on any affiliated website should not be interpreted as an indication that all information in the Service or on any related website has been revised or updated.

Unauthorized or Forbidden Activities:

Aside from the restrictions detailed in the Terms of Service, the following activities are not allowed when using the website or its content: 

(a) Engaging in any unlawful activities.

(b) Encouraging or involving others in unlawful actions.

(c) Violating international, federal, provincial, or state regulations, rules, laws, or local ordinances.

(d) Infringing upon our intellectual property rights or the intellectual property rights of others.

(e) Engaging in behaviors like harassment, abuse, insults, harm, defamation, slander, disparagement, intimidation, or discrimination based on characteristics such as gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

(f) Submitting false or deceptive information.

(g) Uploading or transmitting viruses or any malicious code that could disrupt the functioning of the Service or any related website, other websites, or the Internet.

(h) Collecting or tracking the personal information of others.

(i) Participating in activities like spamming, phishing, pharming, pretexting, spidering, crawling, or scraping.

(j) Using the platform for obscene or immoral purposes.

(k) Attempting to interfere with or bypass the security features of the Service, related websites, other websites, or the Internet.

Please be aware that we reserve the right to terminate your access to the Service or any related website if you engage in any of these prohibited activities.

Warranty Disclaimer; Limitation of Liability:

We cannot guarantee, represent, or warrant that your use of our service will be continuous, punctual, secure, or free from errors. We do not assure that the outcomes you obtain from using the service will be precise or dependable. Please be aware that we may, on occasion, suspend the service for unspecified durations or terminate it at any time without prior notice. You explicitly accept that your use of the service, or your inability to use it, is entirely at your own risk. The service and all products and services delivered to you through the service are provided “as is” and “as available” for your use, without any explicit or implied representations, warranties, or conditions. This includes all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, except as explicitly stated by us.

In no event shall PetsMart.com.pk, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether grounded in contract, tort (including negligence), strict liability, or other theories, arising from your use of the service or any products acquired through the service. This also applies to any other claims related to your use of the service or any product, including, but not limited to, errors or omissions in any content, or any loss or damage of any nature resulting from the use of the service or any content (or product) posted, transmitted, or made available via the service, even if we were informed of the potential for such damages. Please note that in some states or jurisdictions, the exclusion or limitation of liability for consequential or incidental damages may not be permitted. In such cases, our liability will be restricted to the maximum extent allowed by law.

Indemnification:

You agree to indemnify, defend, and hold harmless PetsMart.com.pk and its affiliates, officers, directors, employees, agents, contractors, interns, suppliers, service providers, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or demands, including reasonable attorney’s fees, made by any third party due to or arising out of your use of our service, your violation of these Terms of Service, or your violation of any rights of another person or entity. This includes, but is not limited to, claims related to your content, use of the service, or your connection to the service, and any breach of representations or warranties made by you in these Terms of Service.

Termination:

The obligations and responsibilities of both parties that were incurred before the termination date will persist even after the termination of this agreement for all intents and purposes.

These Terms of Service will remain in effect unless and until they are terminated by either you or us. You have the option to terminate these Terms of Service at any time by notifying us of your decision to no longer use our Services or by ceasing to use our site.

Additionally, if, in our sole discretion, you fail to comply with any term or provision of these Terms of Service, or if we have reason to suspect such failure, we reserve the right to terminate this agreement at any time without prior notice. In such a case, you will still be responsible for any outstanding amounts owed up to and including the termination date. Furthermore, we may deny you access to our Services, or any portion of them, as a result.

Entire Agreement:

Our failure to exercise or enforce any right or provision of these Terms of Service does not waive that right or provision.

These Terms of Service, along with any policies or operational rules we have published on this site concerning the Service, constitute the complete agreement and understanding between you and us, governing your use of the Service. They replace any previous or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. This includes, but is not limited to, any prior versions of the Terms of Service. 

Any uncertainties in the interpretation of these Terms of Service should not be construed against the party responsible for drafting them.

Governing Law:

These Terms of Service, as well as any separate agreements through which we offer you Services, will be governed by and interpreted in accordance with the laws of Pakistan.