Terms & Conditions
Welcome to Petsmart. This website is managed and operated by us. As you access or interact with the platform, the terms "we," "us," and "our" refer to Petsmart. By using this site, you agree to comply with the terms, policies, and notices stated here. These Terms of Service form a binding agreement between you and us, governing your access and use of all information, tools, and services available through this website.
These Terms apply to everyone who visits the site, including customers, vendors, merchants, browsers, and content contributors. If you engage in any activity on our platform—such as browsing or making a purchase—you are agreeing to follow these conditions. If you do not accept these Terms in full, please refrain from using our services.
We reserve the right to amend these Terms at any time by updating this page. It is your responsibility to check for updates. Continued use of the site after modifications implies your acceptance of the revised Terms.
User Eligibility & Conduct
You must not use our products or services for any illegal or unauthorized purpose. Violations of applicable laws or these Terms may result in immediate termination of access. You are prohibited from uploading or distributing harmful code, including viruses or malware.
General Usage Terms
We may refuse service to anyone at our discretion, at any time. Content you provide (excluding sensitive financial details) may pass through unencrypted networks. Credit card details are always encrypted during transmission. You agree not to replicate, resell, or exploit any part of the site without written permission.
Content Accuracy & Timeliness
We strive for reliability but do not guarantee content is complete, accurate, or error-free. Information is provided for general use only. We may update or modify content without notice, but we are not obligated to do so.
Service Modifications & Pricing
Prices and product availability may change without prior notice. We may alter or discontinue services at any time without liability. We are not responsible for any resulting impacts on you or third parties.
Product Information & Limitations
Certain items may be available exclusively online and in limited stock. Product descriptions, images, and prices are subject to change. Colors and visuals may vary depending on your screen settings. We do not guarantee that any product or service will meet your expectations.
Returns and Refund Policy
Customers have 30 days from the date of purchase to return eligible items for a refund or exchange, provided the items are unused, in their original packaging, and in resalable condition. Certain products, such as perishable goods, personalized items, or pet food that has been opened, are exempt from returns. To initiate a return, customers must contact our support team. Refunds will be processed back to the original method of payment within 7–10 business days after the returned item has been inspected and approved. Shipping costs are non-refundable.
Order & Account Accuracy
We may reject or cancel any order and limit purchases per customer or household. If changes occur, we will attempt to notify you using the contact information provided. You must provide accurate and updated account details to ensure successful transactions.
User Contributions & Feedback
Any content or feedback you submit may be used by us without restrictions. By submitting, you grant us rights to copy, edit, publish, or use it in any medium. We are not obligated to keep such submissions confidential or provide compensation.
Website Errors & Omissions
The site may contain errors or outdated information. We reserve the right to correct inaccuracies, cancel orders, or update content without notice.
Prohibited Activities
- Illegal or unauthorized activities
- Violating laws or intellectual property rights
- Harassment, abuse, or discrimination
- Distributing malware or harmful software
- Collecting personal data without consent
- Spamming, phishing, or fraudulent practices
- Interfering with security features
Violation of these conditions may result in immediate termination of access.
Disclaimer & Limitation of Liability
Our site and services are provided “as is” and “as available” without warranties of any kind, whether express or implied. We shall not be liable for any damages, including lost profits or data, arising from your use of the site.
Indemnification
You agree to indemnify and hold harmless Petsmart, its employees, agents, and partners from any claims resulting from your use of the site or violation of these Terms.
Termination
We may suspend or terminate your access at any time for violations of these Terms. You remain responsible for obligations incurred prior to termination.
Entire Agreement
These Terms, along with our Privacy Policy and posted guidelines, constitute the complete agreement between you and Petsmart.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Pakistan. Any disputes shall fall under the jurisdiction of courts in Pakistan.